I'm a product description. I'm a great place to add more details about your product such as sizing, material, care instructions and cleaning instructions.
Video Storybook w/ DVD
- I'm a product detail. I'm a great place to add more information about your product such as sizing, material, care and cleaning instructions. This is also a great space to write what makes this product special and how your customers can benefit from this item.
- I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.
- How long will my order take to ship?
Each product is made to order in the United States of America. Average shipping times are 3-7 business days. THIS CAN VARY, so please be patient and reach out if you have any questions. Our clothes are way nicer than the other massed produced items you buy online, so order easy and know that you are getting a high quality USA made one of a kind product.
- How much does shipping cost?
Your shipping cost will be calculated based on order weight, size, and current international rates for your country. We charge you less than the actual cost to ship and costs will vary. You can see the final shipping charge at the final screen of the checkout process.
- Has my order shipped yet?
We will send you a shipping confirmation email when the order goes out that will have your tracking number. Be sure to check your spam folder before emailing us. If you used Paypal, an email may have been sent to the email address setup with them.
- Do you ship internationally?
We can quite nearly ship anywhere in the world. If for some reason you go to check out and it shows otherwise, contact us!
- I'm international. Will I have to pay VAT or customs fees in addition to shipping costs?
Depending on your country, your package may incur local customs or VAT charges that we are unable to prepay or even predict. Governments are greedy, and we apologize for that. We are not responsible for international taxes, duties or other tariffs your government may charge.
However, you should check with your local customs office to find out what you will incur locally such as taxes, duties, or other tariffs. Misuse of the "gift" designation may result in your package being delayed at customs, or even returned to us.
- I'm international. Is it normal for orders to take this long once shipped?
International shipping times vary from 7-15+ days. Once we send out the order, it is in the postal services hands and we have no control over how long it takes to get to you from there. If the status does not change on your tracking number for longer than 15 days, try calling your local postal service. Once it leaves the US, your order is transferred from USPS to your countries local postal service.
- My order has been in customs long enough for me to worry. Is this normal?
Orders going through customs do vary on time depending on that customs office. If you are worried that your order has not updated in awhile, try giving them a call. Sometimes they hold on to orders and will not let customers know unless they get a hold of them.
- What shipping service do you use?
We use FedEx for all domestic orders. All orders will be sent FedEx Onerate (2-Business Day Guarantee) unless the order is too large for standard packaging. Then the order will automatically be upgraded to next logical shipping method. (this will not affect the time it takes us to process and manufacture your order)
International OrdersWe use USPS to ship the order out, but right when it leaves the US it becomes a part of your countries local postal service. If you are having any trouble with your order, contact your countries local post office and not USPS. USPS can no longer give any info on the order once it leaves the US. Average transit times vary from 7-15 days on all international orders. Sometimes longer depending on customs.